Daraco Services Pty Limited (ABN 86 116 305 152) (“Daraco”) values your privacy as we work to provide technology solutions to our customers. Daraco is committed to protecting your personal data and the circumstances surrounding your requirements. You can be confident that Daraco adheres to all Australian privacy requirements and implements best practice including ensuring that any collection, use disclosure or transfer of personal information complies with applicable laws, rules and regulations. This includes the Australian Privacy Act 1988 (Cth), Australia Privacy Principles, and the Notifiable Data Breaches Scheme – Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth).
The following policy sets out how we collect and use your information and the rights you have in relation to your information.
What is ‘personal information’?
Personal information includes any information about an individual from which that person can be identified or from which that person may be reasonably determined. The Personal information that we may collect from you may include information you provide or information that is already available in the public domain such as social media or information that we acquire from service providers.
The personal information that we process includes, but is not limited to:
- Contact information, such as your name, the company you work for, your title, position, your relationship to a person, your postal address, email address and phone number(s);
- Identification and background information provided by you or collected as part of our business acceptance processes, this may include your full name, photographic identification and gender, organisational information;
- Financial information, such as bank account and payment card details;
- Technical information such as information collected from your visits to our website;
- Information you provide to us for the purposes of attending meetings and Daraco IT events including dietary requirements;
- Personal information provided to us by or on behalf of our clients or generated by us in the course of providing services to them.
We collect your personal information for a number of reasons. These may be to:
- Help us deliver our IT services;
- Confirm your identity
- Develop and market new services
- Comply with any applicable law or court order including Data Retention Law;
- Enforce our agreements with you
- Recruit new employees
How does Daraco collect your ‘personal information’?
Daraco may collect your personal information from an individual through meetings, phone calls, website visits, email, social media, surveys, and events. Daraco may also obtain details about you from marketing databased, or other sources that are publicly available such as websites, journals, online directories. Daraco will always provide an opportunity to opt-out of receiving marketing from us.
What does Daraco do with the information we collect?
Daraco generally only uses personal information for the purpose(s) for which we have collected it, or for related purposes. The information we collect allows us to contact you to deliver our products and services, identify and resolve issues. It also enables us to administer our services and conduct appropriate credit and security checks as required. Furthermore, we may use your information to conduct targeted and non-targeted marketing activities. Daraco will provide an opportunity to opt out of receiving any further marketing communication from us.
Where your data may be processed
The Daraco website is hosted on servers in Australia. Personal data that you provide us with on our website (such as a request for support) is transferred directly to our Australian records management systems.
Use of Cookies
To ensure Daraco is meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools. A cookie is a tool which assists us to store information on how visitors to our website interacts with us and the pages that are of most interest. The information we collect may be used to make assumptions about who uses your computer and to provide users of your computer with information that we think may interest the users of your computer and to personalise information when personal details have been provided. Cookies may also be used to record engagement with marketing emails issued by us to assess interest in our products and services, and whether future communication is appropriate.
Who do we share your personal data with?
Daraco will not share, sell, rent or otherwise disclose your personal information except in the following circumstances: may share your personal data with a number of third parties (who may act as “data processors” or “joint data controllers”) in the course of providing our services. These may include, but are not limited to:
- When fraudulent or unlawful activity is suspected or if Daraco is required/authorised to disclose information by law;
- For credit-related purposes;
- IT service providers;
- Various professional experts, including insurers, accountants, tax adviser or government agencies like the Australian Prudential Regulation Authority or to authorised agencies under the Data Retention Law;
- With our logistics providers and third-party service providers and contractors to assist in delivering the services, including delivery of products.
Except where indicated above, we will not use or disclose personal information unless:
- the individual concerned has consented to the use and disclosure;
- the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business;
- the third party is your creditor, banker or financier; or
- the disclosure is permitted, required or authorised by or under law.
Daraco requires that all third parties that act as “data processors” for us provide sufficient guarantees to implement appropriate technical and organisational measures, only process personal data for specified purposes and have committed themselves to confidentiality.
Keeping your personal information accurate
Daraco will take all reasonable steps to ensure that the personal information it collects, users or discloses is accurate. It is important that during your relationship with Daraco you notify us of any changes to your personal information which you consider we may hold.
How does Daraco protect your data?
Daraco is committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, Daraco has in place, appropriate technical, physical and managerial procedures to safeguard and protect your personal data from loss, misuse, unauthorised access, modification or disclosure. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security. We have procedures in place to identify and respond to data security breaches. We will notify you and any data protection authority of a breach where we are legally required to do so. Online data security however cannot be guaranteed due to the nature of the internet.
What are your rights over your personal data?
You have a number of rights in relation to the personal data that we hold about you.
Request access to the personal data we hold about you
Subject to any applicable exceptions, we will provide you with a copy of your personal data within the timescales set out in relevant legislation.
Right to rectification
If the information we hold about you is inaccurate, you have the right to have this information rectified.
Right to erasure / ‘Right to be forgotten’
You can ask us to delete or remove your information in certain circumstances.
Right to data portability
In certain circumstances, you may have the right to obtain your personal data in a structured, commonly used and machine-readable format and to reuse it elsewhere or ask us to transfer it to a third party of your choice.
Right to object
In certain circumstances, you have a right to object to processing being carried out by us. Where personal data is being processed for direct marketing purposes, you have a right to object at any time.
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements.
Access to your personal information
You may request access from Daraco to your personal information. Upon request, Daraco will provide access to this information to make any amendments if necessary. Your request will be subject to any exemptions in accordance with the applicable privacy regulations. Should you wish to access your personal information, please contact Daraco at 1300 327 226 or at https://www.daraco.com.au/contact-us/.
Third parties and your information
Our Daraco website may contain links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. If you follow a link to any third-party website, please be aware that these websites have their own privacy notices or policies and we do not accept any responsibility or liability for their policies.
Google recapture
Daraco may on its website or for marketing purposes use Google reCAPTCHA when you complete forms. To leave more about recapture you can read Google’s terms of Service.
Your Consent
As part of your engagement with Daraco, your use of our web and social sites, you otherwise consent to the collection, storage, use and dissemination of your personal information in accordance with this privacy policy and as otherwise permitted by applicable privacy legislation.
Complaints about breaches of privacy
If you believe that Daraco has wrongfully breached tis privacy policy, you may lodge a complaint with us by phoning 1300 327 226 or in writing addressed to the Privacy Officer, Daraco Services at Unit 17/7 Anella Avenue Castle Hill NSW 2154. If you are not satisfied with the response you receive from Daraco, you may contact the Office of the Australian Information Commissioner (OPAIC) by phoning 1300 363 992 or via their website www.oaic.gov.au.
Changes to this privacy policy
Daraco Services may change this privacy policy from time to time to ensure that it is up to date. You should check this privacy policy regularly so that you are aware of any variations made to this privacy policy.
Updated July 2024
