Daraco IT has a flexible and transparent Support and Maintenance offering that ensures the efficient and effective operation of our client’s business. Our organisation has experienced support centre professionals based in Australia that cover all support areas including; monitoring and management of systems, backups, full service desk offering, ICT procurement services and more
24x7 Australian based Helpdesk
When it comes to no compromises and quality assured operations, Daraco continually invests in our presence in Australia and our investment in Australian jobs. We believe that local knowledge benefits our customers with good old fashioned relationship and customer services. Daraco have had years of excellent customer service feedback. Our 24 x 7, 365 Helpdesk utilises the best tools for monitoring and supporting your environment and is backed by our industry leading reporting, documentation, forms and online purchasing solutions. It’s our teams can-do attitude that ensures your IT partner has got you covered.
Centralised IT Services
A centrally managed IT approach – where applications, security updates and a ‘Standard Operating Environment’ or ‘SOE’ are automatically deployed to endpoint devices – ensures you and your users have the experience and control you need. Leveraging enterprise-class toolsets, you can simplify and automate the way that you deploy hardware images, applications, and updates; keeping them secure and manageable, whilst enabling a higher quality service experience. Use the same best-of-breed, secure and resilient tools, applications and standard operating environment we use ourselves, delivered using enterprise-class management, reporting, and distribution systems. Get the benefit of our fingers being on the pulse to ensure your environment is not receiving faulty patches but tested and measured experienced outcomes.
Project & Migration Services
With many years of corporate and enterprise project and migration services, Daraco saves organisations time and money by outlining efficient and seamless approaches to IT change. We use experience to ensure projects are well planned and no small details are left to chance. Over the years Daraco has been the trusted partner for many significant events within Australia, this has been due to our reputation for delivery and efficiency. We are used to delivering our projects and migration services as either a complete outsourced delivery or a partnership with internal IT teams who either don’t have the bandwidth or the professional skillset to ensure success.
Managed Desktop Services
Managing disparate desktop set-ups and responding to ongoing demands can be complex and time-consuming. All of this can leave you busy with administrative duties, like onboarding new users and providing day-to-day fixes, rather than focusing on the ‘big strategic picture’ of your organisation’s IT. It’s for this reason that Daraco IT offers our Managed Desktop Service. By taking care of your day-to-day user and technical support, security, data backup and recovery, and mobile device management, we can provide you with the reliability and stability you need. Our team can spend as little time or as much time as you would like onsite with your staff to meet the demands of your workforce.
IT Relocation Services
IT relocation is an inevitable service that every organisation requires. Daraco has been in the business of architecting relocation projects for a long time. We have moved some of the most vital services organisations and corporate companies and have ensured we have guided them with the most successful relocation planning and execution outcomes. We know all the aspects that need to be planned and step you through each component to ensure they are covered. Leave the IT to us and we will make sure your team are up and operational by taking care of all the service delivery required in a relocation.